Technical Support Resume—Example and 25+ Writing Tips

You have the knowledge, the skills, and you’re a natural talker. If you could just get them on the phone, you could surely talk yourself into that tech support specialist job. Nobody’s calling. 

Your tech support resume is piling up somewhere with the others, like overdue user tickets after a Labor Day weekend. Just like there are tricks to get immediately dealt with or escalated to management, there are resume tips and tricks that will escalate your resume to management. I'll teach you.

In this guide: 

• A tech support resume sample better than 9 out of 10.
• The definitive guide on the resume format.
• How to list your education, certifications, and skills.
• Tricks that will allow you to write the best possible tech support job description. 

First, let’s open this attachment.

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Haven't found what you're looking for? Check all our Resume Examples for Over 200 Jobs.

Technical Support Resume Sample You Can Make Your Own

1. Troubleshoot Your Tech Support Resume Format

Everything is easier with a clear script, right? When you are guided through, step by step, it is easier to get cooperative. You literally have seconds of the recruiter’s attention. Don’t waste it by making someone wonder what made you use that font.

Here’s the script for your resume format:

Tech Support Resume Format

• List your experience in the reverse-chronological resume format. It’s a resume style recruiters are most familiar with.
• Don’t go crazy with the fonts on your resume, Calibri or Arial in 10–12pt is fine.
• Set 1-inch margins for your resume, and space out your sections.
• The one-page resume is usually enough. A resume with 2 pages is fine, as long as you have enough great accomplishments to fill up the extra space.
• Order your resume sections like this: Header, Objective or Summary, Experience, Education, and “Additional.”
• Send a PDF resume file, unless instructed otherwise. 

2. Write a FAQ: The Tech Support Resume Summary or Objective

In technical support, and recruitment alike, certain questions get asked very frequently. Having a short and concise answer is key to an effective outcome. In your resume profile, you should answer a few questions in one sentence each:

• Start with a power adjective that describes you, job title, years of experience, and Tier.
• In the next sentence, describe your relevant experience using numbers and accomplishments, using resume keywords from the job ad for reference.
• Follow that up with one super-achievement.
• Refer to the employer in the last sentence, to show that you’re seeking a tech support position at that specific company. 

This is how you write a resume summary statement.

Tech Support Resume Summary—Example

Meticulous IT support technician with 3+ years of experience in providing Tier 2 technical support. Regularly handled 200+ tickets per week, and solved 98.5% of issues without seeking the help of Tier 3 support. Commended 3 times for best monthly ticket response times in a team of 60 support techs. Seeking to apply dynamic skills to a position as Tier 3 tech support at XWare Inc.

I am an experienced tech support specialist, independently handling Tier 2 tickets relating to software and hardware issues at GloWare. Able to provide in-depth guidance and stay calm on the phone. Looking to join MicroGroup and train as Tier 3 IT Support.

The first one says I’m optimized for maximum performance, while the bad example says don’t bother scanning the rest.

And what if your experience is scarce and you need an entry level resume or maybe you’re writing a career change resume? Instead of a summary, write a resume objective statement. In it, talk up your skills and achievements as they relate to tech support.

Tech Support Resume Objective—Example

Enthusiastic call center specialist with 4+ years of experience in helping customers with their life, home, and auto insurance needs. Achieved and maintained 95% customer satisfaction YoY. Followed passion for technology through 7 different software and application courses. Seeking to leverage proven customer-service skills at XWare Inc.

Customer service representative of 4 years with nearly perfect customer satisfaction rate. Passionate about computers and software. Seeking to provide excellent service as a tech support specialist.

Expert Hint: How to write a resume profile? It is best to do this once you have completed the other sections of your technical support resume, especially your job description.

3. Write Faultless Tech Support Job Description and Skills Sections 

Move on to your resume job description. You may think it is hard to stand out amongst other tech supports. Most tech support resumes will not quantify the impact of their work. They don’t know how many tickets they deal with, and what their average response times and satisfaction rates are.

Don’t worry if your metrics aren’t super good. Just knowing them shows you care about your performance at work. Try to build up to 6 bullet points that are varied and relevant to your next position. Check out this job description from one of our tech support resume samples:

Technical Support Job Description for a Resume

IT Support Technician (Tier 2)

GloWare

10.2018–10.2020

• Regularly handled 200+ user tickets per week, solving 98.5% of issues without T3 assistance.
• Commended 3 times for best monthly ticket response times in a team of 60.
• Gained recognition 2 times by DevTeam for precise case documentation allowing for better and faster fixes.
• Assisted T1 tech support with tickets outside their scope of responsibility.
• Trained and onboarded 12 new T1 and T2 tech supports.

IT Support Technician (Tier 1)

GloWare

10.2017–09.2018

• Handled 150+ T1 tickets per week.
• Suggested 8 improvements to common problem scripts.
• Maintained a client satisfaction rate of 99%.

Tech Support

wareHouse

2011–present

• Independently handling Tier 1 and Tier 2 tickets relating to hardware and software issues. 
• Experienced in providing in-depth guidance to elderly customers.
• Always remaining calm and measured on the phone. 
• Handling all tickets within time constraints.

Once you have your metrics and achievements, don’t then flood them with a list of empty statements about being calm on the phone. If you want to list some interpersonal qualities, do so in a list of skills for a resume. This can be especially useful if you are writing a first resume with no experience.

Tech Support Skills for Resume

• IT Service Management (ITSM) Software (e.g., TOPdesk, ServiceNow, Spiceworks, Jira Service Desk, SolarWinds Service Desk, CA Service Desk Manager)
• Information Technology Infrastructure Library (ITIL) 
• Up To Date on Technological Understanding
• Knowledge of Product or Service Offered
• Computer Skills
• Technical Skills & Savviness
• Project Management Skills
• Troubleshooting Skills
• Customer Service Skills
• Attention to Detail
• Friendliness
• Energetic & Enthusiastic
• Compassionate & Empathetic
• Verbal & Written Communication Skills
• Organizational Skills
• Time Management Skills
• Teamwork Skills
• Collaboration
• Critical Thinking
• Interpersonal Skills
• Decision Making
• Detail Oriented
• Dependability
• Communication
• Problem Solving
• Perceptiveness
• Self Motivated

Expert Hint: Struggling on what to include in your resume? The CompTIA A+ certification is the gold standard for establishing a career in IT, and provides baseline skills for IT support staff.

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4. Make Your Education Section a Reason To Hire You

Tech support attracts people from all walks of life. Some get in through their education, others on their knowledge, others—who knows how they get through? If you have a bachelor’s degree, you should display it appropriately and make it another reason to get hired.

If you have substantial experience and are a Tier 3 support already, feel free to only list your school, degree name, and graduation date. If you’re just starting out, list your GPA, and beef up this section with relevant coursework or Achievements sections. Here’s how to list education on your resume:

Technical Support Engineer Resume Sample—Education

Education

BS in Computer Science

Chicago University

GPA: 3.8

2014–2018

Relevant Coursework: Database Administration, .NET Development, Data Management, Introduction to Data Science

Achievements:

• Dean’s List Student
• 2nd place in the Illinois Colleges Coding Olympics

Expert Hint: A good LinkedIn profile can go a very long way. If someone goes to that extent to find out more about you, make sure you reward them with something interesting, so they reward you with that job. Check out our LinkedIn career advice.

5. Escalate Your Tech Support Resume With Added Sections

To keep things clean and easy to navigate, you may want to break up all the additional information, such as your CompTIAs, your JIRA skills, and your French proficiency into different sections. Your list of certifications on a resume should come first. 

You can also add other bonus resume sections:

• Awards
• Additional Activities
• Foreign Languages
• Hobbies and Interests
• Volunteering
• Professional References
• Skills—if you haven’t included them as part of your other sections

Just see how different these two tech support resume examples are:

Technical Support Specialist Resume Example—Extra Sections 

Certifications

• CompTIA A+
• ITIL Foundation
• MCSA: Windows 10
• HDI Customer Service Representative

Languages

• Spanish—Conversational
• French—Conversational

Key Skills

• Jira Service Desk
• TOPdesk
• Creative Thinking
• Communication & Interpersonal Skills
• Windows 10

Other Info

• JIRA, TOPdesk, Windows 10
• MCSA, CompTIA A+, HDI-CSR, ITIL
• Effective verbal & written communicator

And just like that, you should be ready to put that headset on, once you’ve written a cover letter, that is. It won’t take you more than 15 minutes or so, but will help to make your resume stand out. Also, about 50% of all hiring managers expect one.

Expert Hint: Got the technical know-how, but not good on the phone? Update your confidence with a HDI Customer Representative certification, and expand your certifications section.

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Key Points

Before you send off your technical support specialist resume:

• Check your resume format—margins, fonts, 1 page, reverse chronological.
• Begin by reworking our tech support resume sample. 
• Stud your tech support job description with achievements and numbers regarding your performance. 
• Add your certifications, skills and other bonus sections to round off. 
• Write a tech support cover letter. You can get started with this IT cover letter example and, if you want to highlight your excellent customer service skills, check out also this customer service rep cover letter guide. 

Got questions on how to write a great resume for tech support jobs? Did we help you get your tech support resume right? Leave a comment. We’ll be happy to reply.

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