Customer Service CV Examples & Writing Guide for 2024
Customer service requires a lot of skills. Show the hiring manager you've done a lot with a proper customer service CV.
Maciej Duszynski
Certified Professional Resume Writer, Career Expert
Unlock the secrets to an impeccable cabin crew CV. From tips to examples, we'll guide you through the dos and don'ts, ensuring you're equipped to secure that cabin crew job.
You’ve got high-flying dreams. The only thing keeping you from on the ground?
The best cabin crew CV out there to get you that job. But no problem. With this tutorial, you’ll learn how to do just that in no time.
In this cabin crew CV guide, you’ll see:
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First up, here’s a sample CV for cabin crew workers:
Ruth Rowland Nichols
Service-Oriented Flight Attendant
070591 76 772 • ruth.rowland.nichols@gmail.com • linkedin.com/in/ruthrowlandnichols • twitter.com/ruthrownicks
Summary Statement
Personable British Airways cabin crew attendant with 3+ years on short-haul domestic crew on major city routes from Heathrow hub. Seeking to leverage region-high passenger friendliness reviews (99.76%), property-best client satisfaction (99.73%), and up-to-date safety skills to grow with Air Canada as a flight attendant.
Work Experience
Junior Cabin Crew Attendant
British Airways, London
January 2016–Present
Key Responsibilities:
Key Achievements:
Hotel Receptionist
The Tower Hotel, London
January 2014–December 2015
Key Responsibilities:
Key Achievements:
Education History
BA (Hons) Hospitality Management
University of East London
2018
Relevant Coursework
Relevant Flight Attendant Skills
Certifications
Languages
Everyone wants cabin crew jobs. Recruiters have a cargo plane's worth of cabin crew attendant job applications to fly through. That’s why they initially glance at them for just 6 seconds—which means you’ve got to grab their attention fast. How?
By using the perfect CV format:
Remember that initial 6-second glance? You’ve got to grab their gaze from the very beginning in the heading area. So, it’s time to make an airline CV objective or summary statement (also known as a CV profile) that shakes them awake like mid-flight turbulence.
But which one?
If you have a no experience CV, or at least no experience related to cabin attendant jobs, your heading introduction will be the CV objective statement.
Cabin crew objectives tell them:
See, that first one is just what they want to read. First and foremost, it’s about the airline. On top of that, it gives quantifiable numbers and relevant skills and experience—first class, for sure.
That second one is just one hackneyed adjective after another. It only talks about what you want. Not cool.
Applying for a cabin crew position and already have experience? Opt for the CV summary statement, instead.
This short introduction paragraph gives the airline's hiring manager a short recap of your flying-related skills and customer-oriented qualifications.
That second one is just a list of cabin crew duties. But HR managers need to know how well you performed, not what you did.
In the first example, you give them numbers and specifics. They’re already imagining you with their wings on your lapel!
Expert Hint: The CV intro goes at the top and they’ll read it first, but you don’t have to write it first. Save it for the end to give yourself a stronger foundation on which to write.
Next up is the CV work experience section. This is the main part of a good cabin crew CV.
Let’s have another look from our example CV:
Junior Cabin Crew Attendant
British Airways, London
January 2016–Present
Key Responsibilities
Key Achievements
Paints a picture, doesn’t it?
So, in order to make an even better cabin crew CV job description:
Expert Hint: Don’t just check the job ad. Keep it open in another tab as you’re writing the CV. The flight crew job description from the ad is the perfect guide, informing you of what is relevant to the airline employers.
The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your CV in our CV builder now.
Nail it all with a splash of colour, choose a clean font, highlight your skills in just a few clicks. You’re the perfect candidate and we’ll prove it. Use the ResumeLab builder now.
Think an education section is a waste of space? Just about all airline cabin crew jobs have minimum education requirements, so think again.
Here’s a sample from the Delta Jobs career page:
Job Qualifications
What you need (minimum requirements):
But, it’s all simple and straightforward:
BA (Hons) Hospitality Management
University of East London
2018
Relevant Coursework
So on your flight attendant CV, list:
If you’re writing an entry-level cabin crew CV with no experience, you can kick things up, easy. List coursework and classes relevant to the job, as well.
If you are still in uni, you can add your high school as an additional entry. If you need help on other academic scenarios, check out our CV education section guide.
Expert Hint: Skip adding your GPA. Unless it's higher than a 3.5, it’ll do more harm than good.
You’ve got cabin crew skills, and they’re looking for cabin crew skills. However, you should list only about 4-6 abilities in your CV skills section. How do you find the right cabin attendant skills to put on a CV?
First, go back to the original cabin crew job description.
Here’s a sample job ad from United Airlines:
See that? The job ad itells you exactly what skills they're searching for. Those CV keywords are usually found in the job responsibilities. However, don’t just copy-paste those words. Rather, speak their language—
“Resolve conflicts with grace” change to conflict resolution skills.
You get it.
Plus, remember to include a good mix of relevant hard skills and soft skills for cabin crew attendants.
Soft skills are those that are picked up throughout life, like communication and positivity. Hard skills are more quantifiable and can be learned in a class, like aircraft safety training or how to operate an aircraft’s intercom system
Expert Hint: If there’s a cabin crew ability that’s super important, bolster it by proving it in your CV work history section. For example, if they want “friendliness,” mention your customer happiness award in your key achievements.
Knowing what to put in a CV can really make it soar. That includes extra CV sections. Here are some great options for cabin crew CVs:
Expert Hint: It is no longer acceptable to use certain phrasing when you refer to cabin crew workers. This means you’re not getting airline steward jobs or airline stewardess jobs, nor are you applying for air host jobs or air hostesses jobs.
Double your impact with a matching CV and cover letter combo. Use our cover letter builder and follow the guide on writing a cover letter as a flight attendant make your application documents pop out.
Want to try a different look? There’s 18 more. A single click will give your document a total makeover. Pick a cover letter template here.
To write the best cabin crew CV:
Now THAT’S a high-flying CV!
Got any questions about how to write a CV for cabin crew? Have any advice to share with other future cabin crew members? Let’s chat in the comments below, and thanks for reading!
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Customer service requires a lot of skills. Show the hiring manager you've done a lot with a proper customer service CV.
Maciej Duszynski
Certified Professional Resume Writer, Career Expert
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